FAQ Herobed

Product

What is a True hybrid mattress?

We define a True Hybrid mattress as using both a combination of coils and foam to produce active comfort and support. Herobed is built using a layer of base foam, support coils, a layer of transition foam, contouring coils, and gel memory foam.

What’s the difference between Herobed and other Bed-in-a-box brands?

Most other online brands use the same old design concept utilizing a combination of different types of foam and/or latex.

Where is Herobed made?

Herobed is proudly hand made in the U.S.A. and ships direct to your door from North Carolina.

Why does Herobed use two different kinds of coils?

We use two different kinds of coils because they are engineered to serve different purposes. The support coils have a wider base and are used for underlying support and the comfort coils conform to the contours of your body and provide active comfort.  

Why do coils matter?

Compared to latex and memory foam, coils have a longer comfort life.   Micro coils only have a 5% loss compared to 16% – 22% in other upholstery layers, which means Herobed will feel like it did the day you bought it for a longer period of time than beds made with all foam. 

Why do you only offer one model?

We believe our true hybrid construction utilizing both high quality foams and advanced micro coil technology, can provide active support and comfort suitable for most sleeping positions. 

How much weight is Herobed designed to support?

The Herobed mattress is designed to support individual weights up to 350 lbs.  

How much does the mattress weigh?

    • Twin – 65 lbs
    • Twin XL – 69 lbs
    • Full – 90 lbs
    • Queen – 109 lbs
    • King – 139 lbs
    • Cal-King – 138 lbs

Is there an adjustment period?

It can take several weeks to adjust to a new mattress so we recommend giving your body a minimum of 30 days to adjust to a new sleep surface.  

What is the 100-night sleep trial?

We want you to be completely satisfied with your new Herobed.  If for some reason you find it’s not the right fit for you, simply email us at support@herobed.com and we can schedule a pickup.  We just ask that you give it a chance for at least 30 days to allow your body to adjust to new support.

Will the mattress leave a smell or any off-gas?

Initially, you may notice a “new mattress smell” due to it being enclosed in the wrapping, but it goes away within 24 hours.

Do you use a flame retardant?

Our fire barrier is composed of inherent textile materials that encases your mattress. The fire sock functions to smother and dampen flames by preventing oxygen from the feeding the fire. Our mattress meets the requirement of 16 CFR part 1633.

What type of foam do you use in the Herobed mattress?

We use high-grade foam certified by the CertiPUR-US program. Our foam has been tested to meet rigorous standards for emissions, content, performance, and durability. The foams we use are made without ozone depleters, flame retardants, mercury, lead and heavy metals. If would like more information on the CertiPUR-US program click here.

Setup & Care

What setup do you recommend for Herobed?

The best set up for Herobed is anything that provides uniform and consistent support.  A foundation, a traditional box spring, a solid platform bed or one that has slats that are no more than 3 inches apart. You can also place it on an adjustable base, or even directly on the floor.

How do I unbox my Herobed mattress?

Lay the box on it’s side, and pull the mattress out. Place the rolled-up mattress in the center of your foundation. Using the provided letter opener, carefully cut and pull the plastic wrapping away from the mattress. Watch your mattress expand into a super comfortable bed right before your eyes.

How long does it take Herobed to be sleep-ready after removing it from the box?

Once you take it out of the plastic, the Herobed mattress will expand to its normal height in just a few minutes and will be ready for a great night’s sleep.

Do I ever need to flip the Herobed mattress?

No, it is not necessary to flip your mattress. The blue fabric encases the base support layer and should always be located on the bottom of the mattress.  

Do I ever need to rotate the mattress?

It is not necessary your mattress, but you certainly can if you would like.

How should I clean the mattress cover?

We don’t recommend removing the cover to wash it. Instead, you should use a mild detergent and cold water to blot areas of the mattress cover that need cleaning.

What type of sheets do you recommend?

Most standard sheet sets will fit the Herobed mattress.  Any fitted sheet with strong elastic sewn around the perimeter will work best.  We recommend using a mattress protector along with your sheets to protect your bed.

How long can I keep the mattress in the box?

We recommend not to keep the mattress in the box any longer than 30 days.

Payment & Shipping

What forms of payment do you accept?

Visa, Mastercard, American Express, Discover, PayPal, and 0% APR  for 6 months through PayPal Credit.

Is there sales tax?

Sales tax laws require us to pay sales tax on purchases made within states where we have physical operations. Currently, we charge sales tax for orders shipped to Texas and North Carolina.

Can I use financing to purchase Herobed?

Yes! We offer interest-free financing. Learn more about PayPal Credit here.

What is a Recycling Fee?

New laws require retailers to collect a recycling fee on each mattress and box spring sold in California, Connecticut and Rhode Island. The amount of the fee was approved by the state and is not set or controlled by individual retailers. Even if you aren’t parting with your mattress right now, a mattress doesn’t last forever, and will eventually be discarded. The program uses a network of participating cities, towns, retailers, recyclers and other organizations to collect, transport and properly recycle your old mattress.The Mattress Recycling Council (MRC), a non-profit organization established by the mattress industry, created and manages the program. Learn more about the program here

I need to make changes. How can I update my order?

No problem! Simply email us at  support@herobed.com and we will be happy to help you.

What are the Herobed shipping costs?

We never charge for shipping!

How long will it take to receive my new mattress?

As soon as we receive your order, we will build and package your mattress which takes 1-2 days.  The shipping starting point is  North Carolina, and will take 1-5 business days via FedEx ground depending on where you are located. Once your Herobed ships, you will receive a confirmation email with a tracking number. Business days for shipping are Monday-Friday, excluding holidays. Please note that delays may occur during the holidays.

Do you deliver to a PO Box/APO/FPO address?

Unfortunately, we do not ship to these addresses.  

Can you ship to Canada?

Sorry, neighbors.  At this time, we are not shipping to Canada.  Hopefully we will be able to soon.  

Do you ship to Alaska and Hawaii?

Not at this time but hopefully soon!

Do you ship internationally?

Not at this time.  However, we are looking to expand outside of the US very soon.

Can I request custom instructions for delivery?

We are happy to assist you with your delivery any way we can. Once you receive your tracking number you can also use Fedex Delivery Manager at www.fedex.com/us/delivery to manage your delivery.  

Can I get my Herobed expedited?

Unfortunately we are not able to expedite your mattress. However, your mattress will arrive in 1-5 business days depending on your location.

Do you deliver on the weekends?

Fedex Ground delivers Monday-Friday excluding holidays.

Why can't I track my order on the FedEx website?

If we sent you a tracking number, then rest assured your mattress is on its way to you. It may take up to 24 hours for the FedEx system to recognize the location of your shipment.

FedEx tracking shows my mattress has been delivered, but I have not received it.

Please contact us right away and will work with the carrier to track your order. It can take up to 2 business days so please be patient. We will work with FedEx to resolve the issue as quickly as possible.

Warranty & Returns

What is the Herobed warranty?

Rest assured, we’ve got you covered. Your Herobed comes with a 10-year limited warranty. For details on our warranty click here.

What is the Herobed return process?

It may take some time for your body to adjust to having the right support, so we recommend you try the mattress for at least 30 nights. After 30 nights if you are still not fully satisfied you may email us at support@herobed.com and we will be happy to arrange a pickup of your mattress to be donated or recycled locally. You don’t have to try to put the mattress back into the box.

General

Why is the name Herobed?

We developed Herobed because we wanted to honor selfless, everyday heroes with a great night’s sleep; in order to give 8 hours, you have to get 8 hours. The Herobed mattress provides all-night, rejuvenating sleep so you can be your best everyday.

What is the deal with the Herobed box?

We wanted to provide a fun way to pay tribute to everyday heroes, including moms, firefighters, and teachers like the ones on our box, and give families an activity they can enjoy together. We provide crayons to color these whimsical illustrations, and a cape for the aspiring hero in your home.

How do I color the Herobed box?

Simply use the crayons provided and have a blast! Take some pictures of your artwork and share them with us on your social media channels using #herocolors. We will be watching Facebook, Pinterest, Instagram and @myherobed on Twitter. You might just win some free Herobed swag! Learn more here.

How do I celebrate one of my heroes?

Find out how to celebrate your hero here!